Terms of service
Payment Options
Your Oh Natural order can be paid for using the following payment methods:
- Credit Card
- Bank Transfer
- AfterPay
Simply select your preferred option during the checkout process.
Skin sensitivities and reactions
Some people may find they have sensitivities to a substance, be it natural or chemical, therefore we always provide the complete list of ingredients supplied to us by the manufacturer on every product page. It is always a good idea to do a patch test first before trying any new products or purchase a sample product to test out if available. We are unable to accept items that have been opened and / or used.
Issues with orders
If there are any discrepancies with your order or if you have been incorrectly delivered the wrong item(s), please contact us at hello@ohnatural.co.nz within 5 working days of your order being delivered to enquire about any necessary corrections. Please include any relevant photos with your enquiry showing the discrepancy to help us assess it. Incorrectly delivered items that are being returned for a refund or exchange need to be unused and in salable condition. Please do not use items that you believe have been incorrectly delivered as this may void our ability to exchange or replace the items
If you are unhappy with your order, please contact us - we want you to be happy!
Privacy
We value your privacy and your details will never be shared with anybody (of course!). You are free to unsubscribe from our mailing list at any time.
Giveaways
Unless otherwise stated, our giveaways are open to residents of New Zealand only. Winners will be notified by email or social media. We will never share your information or use it for any other reason than contacting winners.